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How long will it take for me to get my items?

From the time you place your order, there are two steps that commence:

Processing time: Order verification, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and postal service process the orders, which takes an additional 2–4 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Items are shipped directly from our suppliers and can take around 12-20 days to reach customers within the United States and 30-45 days for other countries.

If more than 20 days have passed (if you live in the United States) or 45 days have passed (if you are in another country) and you still have not received your shipment(s), please contact us to review the status of your order. 

What happens if I order more than one item?

Some items will arrive together, while others may arrive separately. 

Can I return my items?

Our return policy lasts 30 days. If 30 days have passed since your order was received, a refund or exchange cannot be offered.

To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging. The customer is also responsible for covering any shipping charges to return items. 

If your item is damaged or faulty, please get in touch with us.

Will I have to pay customs on my items?

This varies from country to country. The customer is responsible for any customs charges that may arise. 

Is your website safe to use?

Absolutely! We use SSL (secure socket layer) security to ensure that all of your data is encrypted and kept safe at all times.